De Ville Apartments FAQs
Browse the De Ville Apartments frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.
Booking & Check-In
Information about bookings, payments and check-in.
Q: What time is check-in and check-out?
Check In: 14:00 Check Out: 10:00 The Reception is open from Monday - Friday at 9:00am to 5pm and on Saturday at 9:30am to 12pm. Closed on Sundays Pubic Holidays. *Bookings made within 48 hours of arrival must check in within office hours. Upon processing of bookings, all our guests receive an email confirmation detailing instructions for a seamless after hours check in.
Q: Is after hours check-in available?
Yes, after hours check-ins can be arranged by contacting Reception during business hours on 07 5591 6322.
Q: Can I have a late check-out?
Yes, late check outs can be arranged depending on availability. A small charge is applicable.
Q: When do I have to pay a deposit?
At the time of booking your Credit Card will be charged a deposit by eTourism Holidays, our booking agent. No deposit is taken by Deville Apartments at the time of booking. Full payment will be taken 7 days prior to arrival, Deville Apartments will charge the payment from your credit card. See our terms and conditions for more information
Q: What are the reception hours?
Monday - Friday: 9am to 5pm Saturday: 9:30am to 12 noon Sunday Public Holidays: CLOSED *Bookings made within 48 hours of arrival must check in within office hours.
Q: Can I book theme park tickets at reception?
Yes, theme park tickets can be booked at reception at no extra charge
Services & Facilities FAQ's
General information about our accommodation services and on-site facilities.
Q: Is there Internet or WiFi access available?
Yes, complimentary unlimited wifi available to all of our guests. Please enquire at Reception.
Q: What facilities do you have?
Facilities include a heated pool, spa, 2 saunas, BBQ and entertainment area and a full size tennis court.
Q: Is there car parking available?
We offer secure, undercover off - street parking at no extra cost, with space limited to one vehicle per apartment and a maximum height restriction of 1.95 metres. Additional on-street parking is also available. The above ground car park is for visitors only with a maximum time allowed of 4 hours
Q: Is all linen provided?
Yes, all apartments are provided with linen including bath mats and towels. Extra towels can be hired if required.
Q: How often are apartments serviced?
Apartments are serviced every 7 days for stays longer than 8 days.
Q: Is the pool heated?
The outdoor pool is heated to approximately 26 degrees all year round.
Q: Are all apartments Air Conditioned?
Not all apartments are air conditioned so please request this when booking to ensure you are not disappointed.
Q: Do you have a DVD player in the apartment?
Yes, all apartments are equipped with DVD players
General information about our location.
Q: How close is Surfers Paradise & Broadbeach?
Surfers Paradise is a 3km walk along the beach or a quick bus ride from your front door to Surfers or Broadbeach.
Q: Are there shops or restaurants nearby?
Please find more information about our local shops restaurants here.
Q: Is there public transport nearby?
Yes, you can book buses/taxis to and from the airport to DeVille Apartments. We will be happy to make these bookings for you at no extra charge There is also the light rail into Surfers Paradise Broadbeach.
Q: What local attractions are in the area?
You can find more information about the Local attractions here.
Q: Where can I buy groceries locally?
Mini supermarkets and bottle shops are located about a 400m away in Tedder Ave or Australia Fair Shopping Centre is about 1.5km away.